15 June

Surviving as an independent pharmacy in 2016

To compete in the changing landscape of pharmacy, you need tools to strengthen patient bonds. Other establishments are engaging your patients with technology. To thrive you need to do it better. read more

Surviving as an independent pharmacy isn’t as easy as it used to be. While independent and family owned pharmacies used to be in nearly every town across America, todays pharmaceutical industry is now dominated by large retail pharmacies. Today’s independent pharmacies face several challenges including owners having to play multiple roles, attracting new patients, innovating and providing new technologies on a limited budget, financial management, and managing staff. While these challenges are not unique to independent pharmacies, they can be difficult to cope with when you consider the time and financial investment required.

When it comes to managing an independent pharmacy, one of the key things that needs to be done is to leverage the correct tools to make the job easier. One of the most useful tools for any independent pharmacy is software to help manage the details, and to provide reporting tools to keep current on the state of the business. For patients software can provide the ability to manage their medication orders, manage scheduled shipments, provide shipment tracking info with a click of a button, order refills from the comfort of home, and messaging services. For pharmacists, software can provide all of the customer service benefits above as well as reporting tools to help visualize data trends and business information regarding sales and projections as well as new patient and provider data.

While having the correct tools is one part of managing a successful pharmacy, probably the most important thing a pharmacy can do is to provide steller customer service. Independent pharmacies need to provide services that aren’t commonly found at retail pharmacies such as knowing a patient by their name and not just their patient id, same day home delivery, patient charge accounts, immunization services, compounding, and durable medical goods. These are all things that can give a small independent pharmacy an edge in competing with retail pharmacies.

29 May

Alter your workflow and alter your bottom line

Changing workflow in pharmacy is stressful. Here are some tips on getting into adapting in a dynamic industry. read more

1. Measure Your Workflow
One of the most challenging parts of running a pharmacy can be managing workflow effectively. In order to manage your workflow and measure productivity, you first need to know where you’re at by establishing a baseline. Measuring scripts per hour can be a good starting point and can give you a reliable metric in determining your current productivity and your productivity heading forward.

2. Know Your Inventory
How much inventory you keep matters. Having too little can mean longer wait times when filling prescriptions. Having too much can tie resources up when it’s not necessary. To get inventory just right requires planning, organization, and using projections to determine what you need and when you’ll need it. Getting the right tools to measure business data is critical in getting this aspect of your pharmacy under control.

3. Motion Matters
Every step counts. One of the most important factors in productivity is having the right set up. Critical to this is the pharmacists work station. Making sure it is in close proximity to the bagging area, verification rack, and counseling window is key to productivity

4. Automate What You Can
One of the best things technology can offer is automation. Today’s pharmaceutical software can serve as a platform to automate anything from shipping, refills, patient and patient emails to scheduled reports to help better understand your bottom line. Gone are the days of looking over a calendar on the wall and thinking what needs to be done. Get it done faster and more efficiently through automation.

5. Forward Thinking
Last but not least, is innovation. Staying ahead of the pack by keeping up to date on current trends can be another advantage. Whether you’re reading blogs online or heading to a workshop at a convention it’s important to stay current and keep learning about ways to improve your business.

17 May

Leveraging your current business to produce more

Every other segment of industry does it. Now it's time for your patients to get more from you, and you from your patients. read more

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12 April

Learn more about your business with reports from Pharmetika

Do you know what your patient drop-off rate is? How about the number of patients that send a prescription and never fill it? How much more business could you have? read more

Pharmetika has the tools to help you better understand your business and increase your bottom line. With real time reporting tools you’ll be able to make informed decisions without needing to dig though paperwork. The interface is customizable and able to show the metrics of your choice on your dashboard. This makes it easy to run New Provider, New Patient, MedSync, Fax Volume and Dropped Patient reports.

11 March

Reducing phone calls while increasing volume

You could save you and your patients time. Here's how. read more

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15 Jan

Using SMS to it's potential

Most pharmacies use SMS for notifying patients of prescriptions being ready or refill reminders. That's akin to one-way email. There's much more power to unleash. read more

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